In the current situation, we can't control how long deliveries will sit in customs and quarantine. This can sometimes mean that our single-serve koko can arrive to you melted together. Heart breaking! Please consider this before ordering, because we can't take responsibility for melted koko. If you do decide to order at your own risk, the good news is that even when melted the koko still tastes exactly the same, just perhaps not as convenient.
Here's a quick guide as to how long it should take for your item to arrive.
PLEASE NOTE, ORDERS ARE DISPATCHED ON MONDAYS AND THURSDAYS ONLY.
Local: For orders within NSW, parcels typically arrive within five business days.
Nearby cities: Parcels traveling to Melbourne and Brisbane typically arrive within five to eight business days.
Further away: Remote destinations and orders for Adelaide, Perth, Hobart and Darwin can take a little longer to arrive; typically seven to ten business days.
No PO Boxes: Please note, we do not ship to PO boxes – please provide an alternative address.
International: Will vary from location to location. Please allow up to four weeks shipping time but rest assured we will on board with a courier ASAP.
If there are any problems with your order, please contact Lasi at firstname.lastname@example.org and we will endeavour to get back to you just as soon as we can.
Whilst we do our best to ensure your order is dispatched and delivered to you as soon as possible, on rare occasions there may be delays and orders can take slightly longer than the suggested time frame. Having said this, we will always do our best to get your cacao to you ASAP!
Please ensure your shipping address is correct, as returns and resending of items will be at the customer’s expense.
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